Introduction
Accenture, a global leader in professional services, is seeking a Customer Contact Comms Associate to join our dynamic team. This role is essential for managing customer communications and ensuring exceptional service across various channels.
Job Summary
Exciting Career Opportunity at Deloitte
- Job Title: Customer Contact Comms Associate
- Job Type: Full-Time
- Job Location: Bengaluru
- Qualifications: Any Graduation
- Experience: 1 to 3 years in customer communications
- Skill required: Omnichannel – Customer Communication
Table of Contents
Table of Contents
Job Responsibilities
As a Customer Contact Comms Associate, you will:
- Manage and resolve customer queries, handling escalations and complaints with professionalism.
- Ensure timely resolution of faults and complaints within defined Service Level Agreements (SLAs).
- Communicate effectively through email and chat, providing clear and concise responses.
- Collaborate with team members and supervisors to improve service quality.
- Adapt to changing priorities and workloads while maintaining a positive attitude.
- Work in rotational shifts as required.
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Skills Required
- Strong typing and communication skills
- Ability to work well in a team
- Prioritization and time management skills
- Flexibility and adaptability to changing circumstances
- Strong interpersonal skills for effective collaboration
What Accenture Is Looking For
Accenture seeks candidates who are:
- Team players with a collaborative mindset
- Able to perform under pressure and meet deadlines
- Adaptable and open to feedback
- Committed to delivering exceptional customer service
Qualifications Explained
A candidate for this role should have a graduation degree in any field and possess 1 to 3 years of experience in customer communications. Prior experience in email and chat support is highly preferred.
FAQ (Frequently Ask Questions)
What is customer service?
Customer service is the assistance and support provided to customers before, during, and after their purchase experience. It aims to enhance customer satisfaction and build long-term relationships.
Tell me about yourself.
I have a background in customer service, where I’ve developed strong communication and problem-solving skills. I thrive in collaborative environments and enjoy helping customers resolve their issues.
What attracted you to this position?
I am drawn to this role because of Accenture’s commitment to innovation and customer satisfaction. I believe my skills in communication and customer support align well with the expectations of this position.
How would previous colleagues describe you?
My colleagues would describe me as approachable, reliable, and a strong team player who is always willing to lend a hand.
Empathy
Empathy is the ability to understand and share the feelings of others. In customer service, it means recognizing customers’ emotions and responding to their needs with compassion.
How do you keep yourself motivated?
I stay motivated by setting personal goals, celebrating small achievements, and continuously seeking feedback to improve my performance.
How to deal with difficult customers?
I remain calm and patient, listen actively to their concerns, and work collaboratively to find a satisfactory resolution, ensuring they feel heard and valued.
What are your greatest strengths?
My greatest strengths include strong communication skills, the ability to adapt quickly to new situations, and a passion for helping others.
How did you get into communications?
I began my career in customer service, where I discovered my love for helping people and communicating effectively. This led me to pursue opportunities in customer communications.
How would you define customer delight?
Customer delight is exceeding customer expectations through exceptional service, making them feel valued and appreciated at every interaction.
What is your work style?
I prefer a collaborative work style, where I can engage with team members to share ideas and solve problems together. I also value time management and organization in my tasks.
What makes a good teammate?
A good teammate is supportive, communicative, and open to feedback. They contribute positively to team dynamics and are willing to collaborate to achieve common goals.
Important Note
Before applying, please take a moment to read through all the details provided in this job posting. Ensure that you understand the role, requirements, and application process thoroughly. This will help you make an informed decision and present your best self in your application.
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